Subscription and Billing Terms

    Last Updated: March 22, 2026

    Subscription Plans

    Havyn offers multiple subscription tiers with varying features and usage limits as described on the current pricing page at havynhq.com/#pricing. Subscription plan names, features, and pricing are subject to change with notice as described in the Price Changes section below.

    Billing Cycles

    Subscriptions are available on monthly or annual billing cycles. Annual subscriptions are billed as a single payment at a discounted rate as displayed at time of purchase. Current pricing and discount details are always available at havynhq.com/#pricing.

    Automatic Renewal

    Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorize Havyn to charge your payment method on a recurring basis.

    Payment Processing

    All payments are processed securely through third-party payment processors, which may include Stripe, Inc. or alternative providers. Havyn does not store your full payment card information. The applicable payment processor's terms of service and privacy policy apply to all payment processing.

    Price Changes

    Havyn may change subscription prices with 30 days notice. Price changes will be communicated by email to your registered address. Continued use after the effective date constitutes acceptance of the new price.

    Cancellation

    You may cancel your subscription at any time through your account Settings page under Subscription. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period you have paid for.

    Refund Policy

    Except as provided under the 30-Day Money-Back Guarantee below, all sales are final. Havyn does not offer refunds, credits, or pro-rated adjustments for any subscription fees, including partial billing periods, plan downgrades, or account cancellations.

    30-Day Money-Back Guarantee

    As a limited exception to the Refund Policy above, new subscribers may request a full refund of their first subscription payment within 30 days of their initial purchase.

    This guarantee applies to a customer's first paid subscription only. It does not apply to subscription renewals, plan upgrades, additional seats or add-ons, or any account that has previously received a refund under this guarantee.

    To request a refund under this guarantee, contact us at legal@havynhq.com within the 30-day window from your initial purchase date. Requests received after the 30-day window are not eligible.

    Approved refunds are issued to the original payment method used for the purchase. Processing typically takes 5–10 business days depending on your payment provider.

    Upon issuance of a refund, access to paid features ends and the account reverts per the standard cancellation terms described in the Cancellation and Data After Cancellation sections above.

    Data After Cancellation

    After your subscription ends, your account will be marked inactive and you will lose access to all Havyn features until you subscribe again. Your data is retained during this period. If you delete your account, data will be handled per our Data Retention Policy.

    Failed Payments

    If a payment fails, Havyn will attempt to retry the charge. If payment cannot be collected after reasonable attempts, your account may be downgraded or suspended until payment is resolved.